SMC Complaints May Expose an SMC Scam
When I wrote the article on how to sell SMC products online, I wrote it to guide people who were already SMC product resellers who would like to market the products. It’s still a good guide on how to do so with even better alternatives to the program.
I stated in the article that I wouldn’t do the SMC opportunity because I wasn’t a big fan of face to face selling and the way it was structured wasn’t my cup of tea. Further, I went on to state my observations of what other people thought about SMC – the quality of the products weren’t that good etc.
On doing some additional research, it seems that SMC may actually be something you want to stay away from. At least hide your credit cards.
Unclear Refund Policy?
When I read the membership agreement on the SMC website, the cancellation policy states that you will get a refund of your payment minus shipping and handling of the kit. Fair enough.
4. Cancellation. If you cancel your membership within 30 days of joining SMC, you may be eligible for a refund of your membership fees (excluding shipping and handling). Call toll free 1-877-523-9088 for eligibility and cancellation instructions.
What they failed to mention though was how that refund will be issued.
The above investigation was done after I saw one complaint from a member and SMC’s response.
Member complaint (excerpt from email communication with SMC Corp.)
Please help me, I am at your mercy. Please refund me at least $2388.00
otherwise I will never forgive myself. It is hurting me from within. It is a
real mental torched. Please help me.
May God give you the reward if you return my money.
Sent: Friday, November 20, 2009 5:42 PM
Subject: REFUND REQUEST – SMC/eMERCHANTCLUB FROM ME
Please help me get my money back. I am a disabled person without income. I
have 6 kids all under 16. I worked hard in my life and then lost my job. I
borrowed some money from my sister to start SMC business after I got
convinced by watching SMC ad on the TV. Please help me. If you cannot refund
all, then please at least refund some of it. I have lost this money like I
dropped a my bag on the street. I hope you will have some soft corner for
the needy people. I am already indebted heavily. I am really sorry I tried
to be tough, but you guys are tougher, indeed. Please let me know if you can
help me. Thanks!
08/25/2009 Debit Card Transaction EMC*EMERCHANTCLUB 877-38 08/24EMC*EMERC
$2,388.00 Payment for Unknown Service
07/31/2009 Debit Card Transaction EMC*EMERCHANTCLUB 877-38 07/30EMC*EMERC
$3,754.40 Super Deluxe Package
07/16/2009 Debit Card Transaction SMC*MERCH/MEMB 800-345-4 07/15SMC*MERCH
$499.95 SMC Membership Fees
Other amount was lost for this deal
Here’s SMC’s response which reveals what’s really up with the refund policy.
Sent: Thursday, December 03, 2009 5:55 PM
Subject: RE: REFUND REQUEST – SMC/eMERCHANTCLUB FROM ME
I am very sorry, but there is no cash refund for the $2388.00. We can only
refund your SMC account in merchandise credit. We had talked about this on
11:14 AM and I told you that you were within our 30-day policy for a refund,
but only in credit to purchase merchandise. This credit is now available in
your SMC account for you to use.
This credit is good for one year so please contact SMC to have them help you
choose products to sell and redeem this money back and hopefully more.
996 Flower Glen Street
Simi Valley, CA 93065
(877) 384-4691 Phone
(888) 201-2680 Fax
*****Please do not delete any part of this message when replying as it may
be used in the tracking and resolution of this issue.*****
Instead they force you to do their business by having you claim some of their products so that you can sell those off to get your money back.
This has got to be illegal in some kind of way. I have no idea but if I decided that I didn’t want to sell SMC products, why should I be forced to do that just do I could get my money back?
There is another shocking revelation in those emails. What’s up with those figures spent on an SMC membership!? Did the member just spend over $6000? I thought the membership only cost a few hundred dollars max.
That’s what the average user might think but what they don’t see coming is the upsells from SMC that will promise them website packages and coaching that guarantees they will succeed and these apparently come at a 4 figure cost.
To me, these are unnecessary and overpriced.
By comparison, you can build a profitable website for less than $100 and get all the coaching you need to build a full time income from home using a site I use called Wealthy Affiliate, which I mentioned in the other article, and it would all cost you less than the price of an SMC membership for just one year.
Also reports of SMC tying up credit cards with charges after they were stopped doesn’t help. There’s a whole thread with SMC complaints here and I’ll just quote a few for you to see that this is just not the kind of business you want to get involved with for a number of reasons including the possibility that you may not be able to sell the products.
I can sure tell you they took my wife’s money and didn’t help her at all. They promise coach’s, support, web sites, and all kinds of junk and then do nothing but take money out of your account. My wife called to cancel within the 30 days and they said she was past the time…
…I told him I wanted to go ahead and build my website like they talked about on TV, that I was ready now, could he please help me with that? He says yes, for another $1,500.00!! I told him I didn’t have that kind of money, that it took all I had just to join SMC, and that it sounded like the website was included when you join! As soon as I told him I didn’t have the money, he just stopped talking. I mean…he really did just sit there on the phone, and wouldn’t talk to me!
I can only say that communication with them is impossible. I cancelled within the 30 days they require, and yet they continued billing my credit card. I wrote them and e-mailed them to no avail. I challenged the card charges and were paid back the money-only to have them turn it over to a collection agency!